Technical Support - ISKRAEMECO

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Years of Experience Needed:

2 years

Career Level:


Job Type

Full Time




1 Open Position



About job

- To provide assistance to users of technology products such as Vending and Billing products or other Software, Meters or mechanical goods.

Job Requirements

  • Bsc. Information Technology, Computer Science or relevant field
  • 1 to 3 years of work experience

Job Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients