Credit Control Senior Specialist

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Years of Experience Needed:

10 years

Career Level:


Job Type

Full Time




1 Open Position



About job

Manage portfolio of customers’ accounts .Apply policy and procedures for collections, credit hold and credit risk in order to meet cash targets.

Job Requirements

  • Bsc in Finance or Accounting
  • 7 to 12 years of experience.
  • Finance Background.

Job Responsibilities

  • Working closely with sales to meet past dues and DSO targets
  • Follow global guidelines on assessing customer risk and risk mitigation of own portfolio of accounts.
  • Establish and ensure monthly collection goals are integrated with Ferro global goals and targets flow to individual collectors.
  • Implement strategies and deploy resources to meet collection targets and objectives.
  • Drive sustained collections process improvement through the organization by changing behaviors around collections management using six sigma methodologies and integration of other functional disciplines.
  • Establish and maintain effective internal and external working relationships; including sales, supply chain, customer services, finance, customers relationships.
  • Act as escalation leader for financial and customer issues.
  • Ensure team and individual goals on past due improvement are achieved.
  • Participate in customers visits.
  • Monitor & escalate defined noncollectable accounts; Manage National Legal and collections agency portfolios.
  • Lead & support business AR specific policies, processes and improvement projects.
  • Drive regular involvement of regional, market and national sales management in regular status of portfolios.
  • Perform customer risk assessments with appropriate policies to limit the risk exposure with specific customers. .
  • Ensure collection processes are documented and followed in compliance with Ferro requirement.
  • Support internal and external audits as required.
  • Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting.